This course is tailored for hospitality managers who are responsible for managing departments and teams of people within their organisations. It provides practical insights into the concept of Continuous Improvement and how it can be deployed in a hospitality business to make the job easier for the team, enhance the guest experience, embed a bottom up and leader led culture and improve business performance.
Continuous Improvement
for Hospitality Managers
Equip hospitality Managers with the knowledge and tools to successfully deploy a Continuous Improvement strategy in their business/department.
Outcomes of This Course
- Understand the principles of Continuous Improvement and how to create an environment for change.
- Identify and prioritise improvement projects.
- Learn how to engage the team and by adopting a bottom-up & leader led culture.
- Learn practical tools that will help you and your team to optimise your everyday processes.
Topics Included
- The changing needs of hospitality team-members.
- History of Lean & Six Sigma and how it inspires continuous improvement in hospitality.
- Building a Continuous Improvement Culture.
- Understanding Customer value.
- Learn how to use Lean tools: Process Observations, Spaghetti Diagram, 5 Why’s, 5S, Process mapping.
- The Principle of Parkinson’s Law. The importance of Sharing your Improvements
- The emotional cycle of change.
Why Choose Us
Empowered
Team-Members
Teams perform better when their opinions matter
Satisfied
Customers
More timely and consistent delivery of personalised service
Improved
Profitability
By reducing wasted resources profit flows straight to the bottom line
A sustainable
Environment
LEAN and Green initiatives compliment each other perfectly
High Standard of Training Content
“Tom’s training content is of a high standard and is delivered through multimedia formats, allowing his training to appeal to all learner styles. Tom’s experience in and knowledge of the hospitality sector creates added value to his training, allowing for our members to gain practical tools and tips they can implement within the business which is vital for our members. Working with Agility Hospitality is a pleasure and I would not hesitate to recommend Tom as a trainer/subject matter expert”
Niamh O’Malley
Network Manager, Restaurant & Hospitality Skillnet
High Standard of Training Content
“Tom’s training content is of a high standard and is delivered through multimedia formats, allowing his training to appeal to all learner styles. Tom’s experience in and knowledge of the hospitality sector creates added value to his training, allowing for our members to gain practical tools and tips they can implement within the business which is vital for our members. Working with Agility Hospitality is a pleasure and I would not hesitate to recommend Tom as a trainer/subject matter expert”
Niamh O’Malley
Network Manager, Restaurant & Hospitality Skillnet
Our Background & Expertise
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!
Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.
Frequently Asked Questions
Who can benefit from these online courses?
These courses are designed for professionals working in the hospitality industry. They are suitable for individuals at all levels seeking to improve their business operations and outcomes.
Are there any prerequisites for enrolling in these courses?
There are no specific prerequisites for the courses, although a basic understanding of hospitality industry operations is beneficial. The courses are suitable for both entry-level professionals looking to expand their knowledge and experienced managers seeking to enhance their skills.
Will I receive a certificate upon completion of each course?
Yes, participants who successfully complete one of our courses will receive a certificate of completion.
Is there instructor support available during the courses?
Yes, participants have access to experienced instructors who provide guidance, feedback, and support throughout the courses. You can ask questions, seek clarification, and engage in discussions.
How are the courses delivered, and what is the duration?
The courses are delivered entirely online through a user-friendly platform accessible 24/7. Participants can study at their own pace, and the duration of each course varies depending on individual learning speed and time commitment.
What topics are covered in the courses?
The courses cover key concepts and strategies related to Continuous Improvement in hospitality, such as Lean principles, Six Sigma methodologies, process optimization, customer feedback management, and performance metrics analysis.
Get started with this course
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